Network Convergence Sales Engineer

General Description

A successful candidate for this role will have a strong background in Cisco Unified Communications (CUCM, Unity, TelePresence, CUCC, and related products), and Cisco Security (MARS, NAC, ASA, and related products). As a Sales Engineer the candidate is expected to have superior communication skills, be able to articulate solutions in a manner both technical and non-technical customers can understand, and be proficient in technical presentations and product demonstration. FedTechServices engineers are expected to have in-depth knowledge of data center environments, and keep all direct and indirect components of a solution in mind to deliver a complete end-to-end solution at the highest quality. Candidate must hold a security clearance.

Work Experience Requirements

• - Prior sales engineer consulting experience required
• - Minimum five years’ experience designing complex enterprise UC environments
• - Minimum three years’ experience designing complex enterprise security solutions
• - Proven network and UC design experience in a large scale environment
• - Solid understanding of advance networking solutions including IPv6, MPLS, VPLS, BGP, EIGRP, OSPF, multicast, policy-based routing, QoS, CoS/LLQ, traffic-shaping, load balancing, etc.
• - Knowledge of voice signaling protocols including SCCP, MGCP, H.323, and SIP, media protocols including RTP, SRTP, and RTCP, trunk solutions including PRI, T1 CAS, SIP B2BUA, and POTS, and analog solutions including FXO and FXS
• - Proven experience with Cisco Unified Communication Manage, Cisco Unified Contact Center, Cisco TelePresence Manager, Cisco Unity, and Microsoft Exchange Server 2003, 2007, or 2010
• - Experience with Cisco Unified Presence a plus
• - Experience with Avaya Aura a plus
• - Experience with Microsoft Unified Messaging/OCS a plus
• - Comprehensive understanding of Cisco routing, switching, and security solutions
• - Knowledge of advance security solutions including NAC, 802.1x, IPSec, IPS/IDS, etc.
• - Proven experience with Cisco Secure Access Control Server and Cisco ASA
• - Experience with Cisco MARS and Cisco IronPort products a plus

Education/Certification Requirements

• - Lab CCIE required. CCIE Voice or CCDE preferred
• - Cisco IP Telephony Design Specialist, Cisco Unity Design Specialist, and Cisco Security Solutions and Design Specialist certifications desired
• - Cisco Unified Contact Center Express Specialist, Cisco Unity Support Specialist, and Cisco Rich Media Communications Specialist desired

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FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.

Network Convergence Field Enginer

Coming Soon!

FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.

Network Engineer

Coming Soon!

FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.

Senior Network Engineer/Anaylist II

General Description

As the Senior Network Engineer, this position will participate in field network infrastructure surveys, data analysis, wired and wireless network designs and implementations as part of an established network design engineering team in support of customer directed requirements.

Principal Duties and Responsibilities

• - Participate in field network infrastructure surveys
• - Participate in data analysis, wired and wireless network designs
• - Implementation of network designs to support customer directed requirements

Requirements

• - US Citizenship required
• - Ability to obtain and maintain a government clearance required
• - BS degree in an engineering discipline related in information technology and ten (10) years experience in an engineering discipline related in information technology
• - The BS requirement may be substituted by an additional five (5) years of applicable engineering discipline related in information technology or by a combination of relevant technical experience and/or certifications
• - Relevant professional certifications may be substituted for one to six years of applicable professional technical experience depending on the number and level of certifications

Preferred Education and Experience

• - Active Secret Security clearance preferred
• - MS Degree in an engineering discipline related in information technology and five (5) years experience in an engineering discipline related in information technology
• - CCNA and CCNP certifications preferred

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FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.

Enterprise Systems Engineer - Senior

General Description

As an Enterprise Systems Engineer – Senior, you will provide engineering support to the NETCOM /9th SC(A) ACofS, G-5. You will support Active Directory (AD), Identity Management, Enterprise Directory Service (EDS), and other Microsoft-based applications for the AD Army Enterprise consolidation. You will support the enterprise implementation and migration plans by providing technical solutions and recommendations on best business practices in the Continental United States (CONUS) and Outside the Continental United States (CONUS) in Secure Internet Protocol Router Network (SIPRNET), Unclassified but Sensitive Internet Protocol Router Network (NIPRNET), and Deployed Forces (DF) environments.

Principal Duties and Responsibilities

• - Develop and update documentation required to complete the application for Certificate of Networthiness (CoN) and DIACAP
• - Review and validate project technical solutions, research and analyze DoD and DA policies that may impact the AD/EDS and Identity Management Consolidation implementation
• - Provide technical integration support for the implementation and development of operational TTPs of third party or vendor AD migration and management tools and transitional operations associated with AD Consolidation implementation
• - Develop requirements, implementation/migration concepts plans, and technical guidance based on the architectural designs provided by project engineers for generating and deployed forces
• - Develop Technical Authority and documentation that supports AD and application hosting within the AD Consolidation implementation
• - Develop executive summaries to inform senior leaders of project status
• - Provide support in the development of operational TTPs for AD, Exchange, and Identity Management
• - Review and recommend modifications on existing documentation related to AD Consolidation and other Enterprise initiatives
• - Develop the forest collapse plan in support of AD, Exchange, and Identity Management consolidation and integration
• - Develop EDS and application hosting requirements documentation reflective of the consolidated IT services and Enterprise architecture in CONUS and OCONUS operational environments
• - Review and validate functionality of Identity Management, directory management, and application hosting tools for the enterprise
• - Ensure risk mitigation activities as part of change/configuration management are performed and comply with established standards

Requirement Education and Experience

• - US Citizenship required
• - Ability to obtain and maintain a government clearance required
• - IAW AR 25-2, position is considered IT Level I; requires Single Scope Background Investigation (SSBI)
• - IAM level I certified as specified in Table AP3.T2, DoD 8570.01-M
• - Minimum of 6 – 12 years experience as a Senior System Engineer
• - BS degree in Engineering, Math, or Computer Science is required
• - Have hands-on experience with how NetOps products and services interrelate in order to ensure true NetOps capability integration in support of the NetOps LandWarNet mission
• - Have a working knowledge and understanding of enterprise NetOps concepts, AD, Messaging, and EDS procedures
• - Understand Information Technology Infrastructure Library (ITIL)-based business processes
• - Have expertise in all aspects of Microsoft Windows operating systems, to include implementing directory services, messaging, and application servers into the enterprise environment
• - Have expertise in all aspects of migration and application migration from Microsoft Windows operating systems, to include implementing AD directory services and Messaging Services into the enterprise environment
• - Have a working knowledge of SIPRNET and NIPRNET Engineering and Network management
• - Have working knowledge of National Security Agency (NSA) Type 1 Encryptors, Tactical Local Area Network Encryptors (TACLANE), High Assurance Internet Protocol (IP) Encryptor (HAIPE), and point-to-point Key Generator (KG) Encryptors

Location

• Fort Huachuca, Arizona

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FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.

Instructor, Technical Trainer

General Description

Responsibilities will be a 50/50 split between Operations and Maintenance technician and Technical Trainer. Acceptable candidate will operate and maintain a unique Network Monitoring System (NMS); monitor and validate alerts from multiple applications and network devices. This candidate will maintain, and teach, each of the software applications within the monitoring solution. Candidate will perform as a primary responder to system issues as well as address and resolve Linux and Windows Server, various network systems alerts and escalates as appropriate. This individual will design and develop training programs. Candidate must hold a security clearance.

Principal Duties and Responsibilities

• - Fully use and apply accepted industry standards, principles, theories, concepts and techniques of learning
• - Develops and conducts programs to train employees and customers of industry, commercial and government
• - Must possess the ability to develop and recommend IT curriculum solutions and improvements
• - Will design and develop training programs
• - Possess the ability to deliver training in a live student environment in a professional manner to small to medium size classes
• - Under general direction, organize, prepare and conduct complex training, troubleshooting and educational programs
• - Maintains records of training activities, employee progress and program effectiveness
• - Ability to design, create and distribute computer or video based training
• - Create and utilize course evaluations to improve the overall training effectiveness
• - Handle all class logistics including; advertising, room prep, material creation, rosters, evaluations etc
• - Contributes to the fulfillment of projects and organizational objectives
• - Represents the organization on project teams and may perform technical project leadership roles, while fostering teamwork and collaboration within and across work groups
• - Anticipates issues and addresses proactively
• - Responsible for the creation and/or revision of software product documentation, which includes installation, operation and maintenance instructions and other technical publications such as technical advisories and release notes

Required Skills

• - Prior technical support experience directly interfacing with customers
• - Associates or Bachelor's degree from an accredited school
• - 4-7 years of relevant experience as a technical trainer
• - Training design, development and delivery experience
• - Excellent communications skills
• - Proficient in Microsoft Office Tools. Specifically Word, Excel and PowerPoint
• - Knowledge/understanding of network administration, Windows, Linux, development/deployment processes, databases and network architecture
• - Understanding of business environment
• - Project management skills
• - Ability to multi-task
• - Proactive in identifying training needs
• - Adaptable and flexible

Preferred/Desired Skills

• - Bachelor's Degree in Computer Science, Information Systems, or other technical field
• - Ability to take on a leadership role
• - Technical certification such as CCNA, MCSE, Linux +
• - Advanced understanding of networking protocols

Travel Requirements

• Up to 50% Domestic and International

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FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.

Network Monitoring Technician

General Description

Acceptable candidate will operate and maintain a unique Network Monitoring System (NMS); monitor and validate alerts from multiple applications and network devices. This candidate will maintain each of the software applications within the monitoring system and implement solutions as required. Candidate will perform as a primary responder to address and resolve Linux and Windows Server, as well as various network system alerts and escalate as appropriate. Candidate must hold a security clearance.

Principle Duties and Responsibilities

• Responsibilities include but are not limited to:
• - Monitors the network monitoring system and responds to system generated alerts and addresses system generated alerts
• - Responsible to ensure all enterprise management tools are interoperable with each other and that the tools are performing as specified
• - Primary point of contact for all NMS user account additions/deletions/changes
• - Perform all enterprise management tools upgrade to ensure tools are operational and available to enterprise personnel
• - Coordinate maintenance activities on the NMS system to keep the system on supported patch levels
• - Work with our Development Team to ensure the different applications monitoring needs are met
• - Utilize ticketing system to track and resolve NMS problems
• - Write documentation and create flowcharts and diagrams on software applications and provide technical support and training to internal constituents
• - Participate in project tasks as needed
• - Work with NMS vendors to prioritize and resolve issues as well as end customer feature requests
• - Follow provided escalation procedures and documentation
• - Ensure all documentation conforms to company established standards

Required Skills

• - Strong SNMP and Networking experience
• - Experienced in both operating and configuring multiple Network Management System applications: Netcool, NetQoS, CNCM, Packet Design
• - IBM Netcool Experience (Alarming and Fault Management experience preferred)
• - Network Protocol experience, i.e. MPLS, SNMP, IP-SLA, BGP, EIGRP
• - TCP/IP Experience with Cisco Routers and Switches
• - Proficient with Windows Server and Linux
• - Experience in implementing network monitoring standards per equipment category
• - Fundamental WAN and LAN knowledge; routers and switches
• - Excellent organizational skills and the ability to multitask
• - Ability to work “on call” outside of normal business hours

Preferred/Desired Skills

• - Degree in Computer Science, Information Systems, or other technical field
• - At least three years of Network Management experience
• - Technical certification such as Network+, Linux+, MCSA, MCSE, Security+, A+
• - Proficient in routing technology and protocols:
• IP
• BGP
• OSPF
• EIGRP

Travel Requirements

• Up to 50% domestic and international

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FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.

Netcool Technician

General Description

Acceptable candidate will operate and maintain a unique Network Monitoring System (NMS); monitor and validate alerts from multiple applications and network devices. This candidate will maintain each of the software applications within the monitoring system and implement solutions as required. Candidate will perform as a primary responder to address and resolve Linux and Windows Server, as well as various network system alerts and escalate as appropriate. Candidate must hold a security clearance.

Principle Duties and Responsibilities

• Responsibilities include but are not limited to:
• - Candidate will provide network and customer support to the Operations and Maintenance team as well as to the customers network, ensuring fast, efficient and effective technical response to network device and circuit incidents and problems as reported, or discovered via proactive network monitoring
• - Network Incident and problem escalation point for any and all network incidents. Provide network and network security support and assistance on any and all network devices
• - Management of Assigned ticket queues in incident management systems
• - Work with network devices and servers to ensure compliance within the Information Assurance Vulnerability Assessment (IAVA) process, including scanning and remediation
• - Work with Vendors as necessary and open TAC cases with Vendors
• - Work with Tools team on any specific network incidents, as directed
• - Provide after hours and weekend/holiday on-call support, provide 24x7x365 availability to the Customer on a rotating, scheduled basis
• - Provide coaching, mentoring and training to customers on network as well as current technologies used
• - Ensure all documentation is kept current and posted to proper locations on the teams’ webpage and local Knowledge Base
• - Ensure compliance with all Corporate, departmental and customer Mandated policies and procedures
• - Follow the customers Change, Configuration, and Release management process for doing any maintenance or change activity to any system or application
• - Provide relevant reports and provide them on time to management and the customer when requested/required and "on-demand" basis
• - Attend both internal and customer conference calls as required or directed
• - Keep up with all corporate, departmental, polices and SOP’s, related to job function
• - Keep current with industry standards and trends and tools related to job function
• - Other Duties and/or projects as assigned

Required Skills

• - US Citizenship. Candidate must hold a security clearance.
• - Proficient in routing technology and protocols at a minimum:
• IP
• BGP
• OSPF
• EIGRP
• Proficient in troubleshooting
• Proficient in Network Management and tools
• Understanding of DNS / IPSec / VPN / SNMP / NetFlow / BGP / EIGRP / OSI Model
• Understanding of IPv4
• Writing technical problem description



Preferred/Desired Skills



• Bachelor's Degree in Computer Science, Information Systems, or other technical field
• At least three years of experience with IBM Netcool Tivoli
• Technical certification such as Network +, Linux +
• Advanced understanding of networking protocols



Travel Requirements



• Up to 50% domestic and international



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FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.

Solutions Developers

General Description

NMS solutions developers are responsible for maintaining, upgrading and troubleshooting a wide variety of NMS tools. Additionally they are responsible for customers change, trouble tickets and outage escalation. Travel to nations located in the Middle East may be required. Candidate must hold a security clearance.

Work Experience Requirements

Candidates for the position must have several years of demonstrated experience supporting, implementing, and troubleshooting Network management solutions.

Qualified candidates for this position must have the following experience:

• - 3+ years IBM Netcool Experience
• - Unix / Linux experience desired
• - Familiarity with top shelf Network Management tools (i.e. Netcool, CiscoWorks)
• - Ability to manipulate network information and data
• - Good communications skills
• - Proven past with creating effective procedures and processes
• - Highly developed troubleshooting skills

Desired Skills

• - Knowledge of Remedy
• - Experience troubleshooting server issues
• - Experience with Cisco Routers and Switches
• - Knowledge with Active Directory, DNS, DHCP and Microsoft server products- Network Protocol experience, ie ATM, TCP/IP, MPLS

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FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.

System Administrator

Principal Duties and Responsibilities

• Responsibilities include but are not limited to:
• - Perform administration, troubleshooting, and support of Windows Operating Systems, servers, and applications
• - Perform system maintenance, modification, troubleshooting and problem resolution of numerous servers as well as creating and managing a ticketing system to track technical issues
• - Update software, operating systems, security patches for servers and computers running Server 2003 / 2008 (or future Windows server)
• - Evaluate server performance utilizing software and hardware monitoring tools and recommends design solutions
• - Perform information assurance and network security functions which includes, but is not limited to, design and optimization of the security architecture, collection and analysis of security data, and generation of reports based on collected data
• - Assist with technical support, analytic activities and other duties as directed by supervisor

Preferred Education and Experience

• - Bachelor's Degree in Computer Science, Information Systems, or other technical field
• - 3-5 years technical experience in administration of Windows Operating Systems, servers, and applications
• - Production and strong technical experience with Windows 2003/2008 server, Microsoft clustering, Microsoft Exchange, Group Policies, and Active Directory, SQL, VMWare and Virtualization
• - Broad and deep experience as a Systems Administrator working with VMWare technologies

Certifications Desired

• - ITIL V3 Foundations
• - Security+
• - MS Certified Technology Specialist/IT Professional (MCTS/MCITP)
• - CISSP

Location

• Fayetteville, North Carolina

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FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.

Database Administrator

Principal Duties and Responsibilities

• Responsibilities include but are not limited to:
• - Maintain legacy databases and supports initialization of new database systems for which new applications are being planned and incorporated
• - Assist system administrators for operation and maintenance support of database, applications and web servers
• - Identify technical support and resource issues that may affect database functionality, integrity and performance
• - Design and provide technical support of databases for specific user requirements
• - Perform development and implementation of data specifications, designs, integration, testing, and documentation
• - Keep up with maintenance of databases (backups, clustering, mirroring, replication and failover), overall monitoring of standards and procedures, and integration of systems through database design
• - Responsible for new database installs, patch management and system upgrades, recovery and restoration of corrupted databases
• - Provide coordination and support for the implementation of web-based data services, informational and active data application pages and required server environments
• - Lead and/or provide expertise to functional project teams and participate in any cross-functional initiatives.
• - May support Web development, migration, testing, documentation, integration and sustainment of web based software, applications and content
• - Assist with technical support, analytic activities and other duties as directed by supervisor

Preferred Education and Experience

• - 5 years experience with Microsoft SQL, Oracle, and Microsoft server based database environments and other applicable database
• - 2-3 years server hardware/system admistration experience (hardrive replacement, raid configurations, initial OS load, memory installation)
• - 5-10 years experience experience in data base design and data base management activity development and operation solutions
• - Strong experience and ability to develop and maintain database solutions
• - General familiarity with Windows, UNIX and Linux operating systems
• - Bachelor’s degree or equivalent experience
• - Security+ (Must be obtained within 180 days from the hire date)
• - ITIL V3 Foundation Certification (Must be obtained within 30 days from the hire date)
• - Experience with Active Directory, Exchange, VMWare, Virtualization and Sharepoint/Portal
• - General Windows / UNIX Server Administration Experience
• - Seasoned Database Adminstration Experience
• - Microsoft MCDBA/MCITP/MCTS certifications
• - Oracle Certified Associate or Oracle Certified Professional (OCA/OCP)
• - Competency in systems automation and integration

Certifications Desired

• - ITIL V3 Foundations
• - Security+
• - MS Certified Technology Specialist/IT Professional (MCTS/MCITP)
• - Oracle Certified Associate or Oracle Certified Professional (OCA/OCP)
• - Microsoft Certified Database Administrator (MCDBA)

Location

• Fort Huachuca, Arizona

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FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.

Technical Writer

General Description

The Technical Writer is responsible for developing documentation, which may be included in project deliverables or proposals or writing help text for the operational system. Top-notch technical writers are experienced, highly productive and self-driven to work on editing, writing and publishing technical and end user documentation. The technical writer receives input from the technical staff and is responsible for creating the documentation in a clear and concise style.

Principle Duties and Responsibilities

• The technical writer should be able to gather input from various sources and produce technical documents such as:
  • User Manuals
  • Tutorials
  • Whitepapers
  • Online help
  • Product development documentation
  • Design documentation
  • Product presentations
  • Product walkthroughs
• - Creating MS-Word formatted documentation for services and tracking and updating documentation for new releases
• - Working closely with engineering and marketing teams to obtain product information and creating documentation plans
• - Drafting and writing conceptual, task-based product documentation and reference material on tight deadlines for technical audience
• - Designing the layout and format of documentation when necessary
• - Taking ownership of multiple writing projects simultaneously
• - Prepares proposal documentation and deliverables, such as resumes and corporate qualifications, that respond to customer application, technical and operational requirements
• - Prepares documentation and deliverables such as policies, procedures, user aids, and training material to support systems integration projects
• - Writes help text to be incorporated into the system that instructs users on the operation of the system

The principal interactions of this role are with the following:

• - the Team Leader to obtain guidance on developing documentation or deliverables
• - the Application Architect to obtain guidance on developing application documentation or deliverables
• - the Trainer to obtain guidance on developing training documentation or deliverables
• - Quality Assurance Manager to present documentation or deliverables for quality control inspection
• - The role may also require experience or training in developing help systems and/or Web sites

Required Skills

• - Should have 3 - 6 years of experience developing technical documentation for an IT audience
• - Should have experience in various publishing software such as MS Office, Adobe Acrobat, etc.
• - Hands on experience in Word, Photoshop, Illustrator and Dreamweaver
• - Knowledge of developing HTML-based documentation will be an added plus
• - Position requires a problem-solving, self-starter who requires minimal oversight, grace under pressure, flexibility, and good follow-through skills
• - Significant Windows platform experience desired
• - Must possess excellent written and verbal communication skills
• - Must be eager to work in a fast-paced, dynamic, team-oriented environment
• - Have the ability to perform the activities and tasks for which this role is responsible
• - Personal attributes: accepts responsibility, openness, positive attitude, integrity, commitment, toughness, people skills, judgment, organized, dependable, and proactive
• - General business skills: presentation skills, meeting skills, negotiating skills, writing skills, time management, group process skills and creative problem solving skills

Preferred/Desired Skills

• Strong experience developing technical documentation in various publishing software such as MS Office, Adobe Acrobat etc. Experience in Word, Photoshop, Illustrator and Dreamweaver. Technical writers from product development companies should be sureshots.

Location

• Tampa, FL

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FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.

Remedy ITSM Functional Area Expert (FAE)

General Description

As a Remedy ITSM Functional Area Expert (FAE), you will provide engineering support to the NETCOM/9th SC (A)/ACofS, G-5 Operational Engineering Division (OED and Enterprise NetOps Planning Branch (ENPB), Fort Huachuca, Arizona. You will provide engineering, test and evaluation, over-the-shoulder training, integration and sustainment support, configuration management, and life-cycle support of the Army Enterprise Configuration Management Database/Service Support (CMDB/SS) system. You will provide subject matter expertise in the development, implementation and operations of the Asset, Change, Configuration, and Release Management, Service Level Management, and Service Request Management modules in the Remedy Information Technology Service Management (ITSM) suite of tools.

Principal Duties and Responsibilities

• - Provide system engineering and analysis support the BMC Remedy IT ITSM for the Army enterprise including installation, integration, maintenance, and Tier 3 support
• - Evaluate the Remedy ITSM architecture and provide recommended changes in processes, configuration, software, and hardware, as needed
• - Participate in technical working groups to identify issues and develop solutions for the Remedy ITSM system
• - Provide engineering support for the development and maintenance of engineering and related technical documentation
• - Provide engineering, test and evaluation, and operational, post deployment, and life-cycle support of the Army Enterprise ITSM deployed in all theaters
• - Perform and document technical engineering studies and coordinate and provide over-the-shoulder training when tasked by the GTL
• - Support the GTL in the implementation and maintenance of the Army Enterprise CMDB/SS standard design and configuration at the Data Centers and Data Center Continuity of Operations Plan (COOP) site, Theater Network Operations and Security Centers (TNOSC), and installation Network Enterprise Centers (NEC) for integration of an Enterprise-wide standard, ITIL-based, ITSM/CMDB/SS capability
• - Provide design and implementation support for migration to the Enterprise system by the TNOSC and Network Enterprise Center (NEC) sites identified by NETCOM/9th SC (A)
• - Support the system design and implementation of NetOps tools that interface with the CMDB/SS
• - Attend meetings in a team environment to identify problem areas, review hardware/software requirements, and coordinate milestones

Requirements

• - US Citizenship required
• - Current Active Secret Security Clearance and/or the ability to obtain one
• - Minimum of 6 – 12 years experience as a Senior System Engineer
• - BS degree in Engineering, Math, or Computer Science is required
• - IT level I in accordance with AR 25-2, Single Scope Background Investigation (SSBI)
• - Meet position requirements of Table C10.T4, DoD 8570.01-M and shall be IASAE level II certified in CISSP
• - Have eight or more years of Remedy experience
• - Have a current Remedy Developer certificate
• - Have expertise in BMC Remedy IT Service Management (ITSM) version 7.x including the following subsystems and modules: BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including Release management), and BMC Remedy Asset management

Preferred Education and Experience

• - Have knowledge of Army processes
• - Have a working knowledge of how NetOps products and services interrelate in order to support the NetOps LandWarNet mission
• - Have an ITIL Foundations certification
• - Possess knowledge and skills in the following areas:
• *Information Assurance
• *DoD and Army Policy for IT Systems
• *Information Systems Security
• *Software Application and Operations Environments
• *Microsoft Office Professional
• *Adobe Acrobat (PDF)
• *Other - Graphics Interchange Format (GIF), Joint Photographic Experts Group (JPEG), Tagged Image File Format (TIFF), BITMAP, QuickTime Files (MOV), Audio/Video Interleaved (AVI), Real Media files, Windows Media files, MP3 files, Real Audio, databases, executable files, and ZIP files
• *Information Technology Systems Asset Management Console
• *ITSM Change, Configuration and Release modules, Asset, Service Level Management, Service Request Management

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FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.

Receptionist

General Description

The Receptionist is charged with a responsibility that may affect the success of an organization; answer telephones, route and screen calls, greet visitors, respond to inquiries from the public, and provide information about the organization. Additionally, receptionists contribute to the security of an organization by helping monitor the access of visitors- a function that has become increasingly important.

Principle Duties and Responsibilities

• - Perform general office and administrative support
• - Duties include general receptionist tasks: answering and directing calls, managing voicemail, sorting and distributing incoming mail, managing and ordering office supplies, handling meeting scheduling and managing bills/invoices
• - Position also requires office administrative tasks such as:
  • Keeping and maintaining files
  • Managing calendars
  • Preparing materials needed by project teams
  • Preparing reports and meeting minutes
  • Replying to typical office inquiries
  • Making travel arrangements
  • Coordinating client and vendor lunches, including set-up and clean-up
  • Managing centralized functions with Corporate Headquarters
• - Maintaining a close and highly responsive relationship with the supervisors and staff
• - Works independently, receiving a minimum of detailed supervision and guidance

Education Requirements

• High School diploma or equivalent

Preferred/Desired Skills

• Minimum three years receptionist and administrative experience

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FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.

Controller

General Description

FedTechServices is looking for a controller who has a minimum of 3 to 5 years experience in a corporate environment. Main responsibilities include:

• - Maintain the system of accounts and keep records of all transactions and assets.
• - Supervise an Assistant Controller, an Accounting Manager, Staff Accountants, and other Associates who may be in the Payroll Department.
• - Coordinate the preparation of the budget and financial forecasts.
• - Ensure that the Balance Sheet is fair and the Income Statement is reasonable and analytical review procedures.
• - Ensure that the financial and regulatory reporting requirements are completed in the required time periods.
• - Compiling information, preparing profit and loss statements, and utilizing appropriate accounting control procedures.
• - Ensure financial records are maintained in compliance with accepted policies and procedures
• - Ensure all financial deadlines are met
• - Prepare financial management reports
• - Ensure accurate and timely monthly, quarterly and year end close.
• - Establish and monitor the implementation and maintenance of accounting control procedures
• - Analyze and advise on business operations and expenditure trends , financial commitments and future revenues
• - Analyze financial information to recommend or develop efficient use of resources and procedures
• - Provide strategic recommendations and maintain solutions to business and financial problems.

Knowledge and Skill Requirements:

• - Bachelor's degree in Accounting . CPA certification is a plus.
• - Knowledge of Quickbooks
• - Knowledge of accepted accounting practices and principles
• - Knowledge of economic principles
• - Knowledge of auditing practices and principles
• - Knowledge of applicable laws, codes and regulations
• - Knowledge and experience of related computer applications

Key Competencies/Additional Responsibilities

• - Attention to detail and accuracy
• - Planning and organizing
• - Strong communication skills
• - Information and task monitoring
• - Problem analysis
• - Supervisory skills
• - Stress tolerance

Working Conditions

• FedTechServices is looking for someone who has a flexible schedule. Normal operation hours are 9 to 5pm. This position may require overtime and weekend work.

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FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.