Network Convergence Sales Engineer

General Description

A successful candidate for this role will have a strong background in Cisco Unified Communications (CUCM, Unity, TelePresence, CUCC, and related products), and Cisco Security (MARS, NAC, ASA, and related products). As a Sales Engineer the candidate is expected to have superior communication skills, be able to articulate solutions in a manner both technical and non-technical customers can understand, and be proficient in technical presentations and product demonstration. FedTechServices engineers are expected to have in-depth knowledge of data center environments, and keep all direct and indirect components of a solution in mind to deliver a complete end-to-end solution at the highest quality.

Work Experience Requirements

• - Prior sales engineer consulting experience required
• - Minimum five years’ experience designing complex enterprise UC environments
• - Minimum three years’ experience designing complex enterprise security solutions
• - Proven network and UC design experience in a large scale environment
• - Solid understanding of advance networking solutions including IPv6, MPLS, VPLS, BGP, EIGRP, OSPF, multicast, policy-based routing, QoS, CoS/LLQ, traffic-shaping, load balancing, etc.
• - Knowledge of voice signaling protocols including SCCP, MGCP, H.323, and SIP, media protocols including RTP, SRTP, and RTCP, trunk solutions including PRI, T1 CAS, SIP B2BUA, and POTS, and analog solutions including FXO and FXS
• - Proven experience with Cisco Unified Communication Manage, Cisco Unified Contact Center, Cisco TelePresence Manager, Cisco Unity, and Microsoft Exchange Server 2003, 2007, or 2010
• - Experience with Cisco Unified Presence a plus
• - Experience with Avaya Aura a plus
• - Experience with Microsoft Unified Messaging/OCS a plus
• - Comprehensive understanding of Cisco routing, switching, and security solutions
• - Knowledge of advance security solutions including NAC, 802.1x, IPSec, IPS/IDS, etc.
• - Proven experience with Cisco Secure Access Control Server and Cisco ASA
• - Experience with Cisco MARS and Cisco IronPort products a plus

Education/Certification Requirements

• - Lab CCIE required. CCIE Voice or CCDE preferred
• - Cisco IP Telephony Design Specialist, Cisco Unity Design Specialist, and Cisco Security Solutions and Design Specialist certifications desired
• - Cisco Unified Contact Center Express Specialist, Cisco Unity Support Specialist, and Cisco Rich Media Communications Specialist desired

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FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.

Network Convergence Field Enginer

Comming Soon!

FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.

Network Engineer

Comming Soon!

FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.

Intructor, Technical Trainer

General Description

Responsibilities will be a 50/50 split between Operations and Maintenance technician and Technical Trainer. Acceptable candidate will operate and maintain a unique Network Monitoring System (NMS); monitor and validate alerts from multiple applications and network devices. This candidate will maintain, and teach, each of the software applications within the monitoring solution. Candidate will perform as a primary responder to system issues as well as address and resolve Linux and Windows Server, various network systems alerts and escalates as appropriate. This individual will design and develop training programs. Interested candidate will currently have or be able to attain an ACTIVE security clearance.

Principal Duties and Responsibilities

• - Fully use and apply accepted industry standards, principles, theories, concepts and techniques of learning
• - Develops and conducts programs to train employees and customers of industry, commercial and government
• - Must possess the ability to develop and recommend IT curriculum solutions and improvements
• - Will design and develop training programs
• - Possess the ability to deliver training in a live student environment in a professional manner to small to medium size classes
• - Under general direction, organize, prepare and conduct complex training, troubleshooting and educational programs
• - Maintains records of training activities, employee progress and program effectiveness
• - Ability to design, create and distribute computer or video based training
• - Create and utilize course evaluations to improve the overall training effectiveness
• - Handle all class logistics including; advertising, room prep, material creation, rosters, evaluations etc
• - Contributes to the fulfillment of projects and organizational objectives
• - Represents the organization on project teams and may perform technical project leadership roles, while fostering teamwork and collaboration within and across work groups
• - Anticipates issues and addresses proactively
• - Responsible for the creation and/or revision of software product documentation, which includes installation, operation and maintenance instructions and other technical publications such as technical advisories and release notes

Required Skills

• - Prior technical support experience directly interfacing with customers
• - Associates or Bachelor's degree from an accredited school
• - 4-7 years of relevant experience as a technical trainer
• - Training design, development and delivery experience
• - Excellent communications skills
• - Proficient in Microsoft Office Tools. Specifically Word, Excel and PowerPoint
• - Knowledge/understanding of network administration, Windows, Linux, development/deployment processes, databases and network architecture
• - Understanding of business environment
• - Project management skills
• - Ability to multi-task
• - Proactive in identifying training needs
• - Adaptable and flexible
• - All candidates must possess the ability to get and maintain a Secret Security Clearance

Preferred/Desired Skills

• - Bachelor's Degree in Computer Science, Information Systems, or other technical field
• - Ability to take on a leadership role
• - Technical certification such as CCNA, MCSE, Linux +
• - Advanced understanding of networking protocols

Travel Requirements

• Up to 50% Domestic and International

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FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.

Network Monitoring Technician

General Description

Acceptable candidate will operate and maintain a unique Network Monitoring System (NMS); monitor and validate alerts from multiple applications and network devices. This candidate will maintain each of the software applications within the monitoring system and implement solutions as required. Candidate will perform as a primary responder to address and resolve Linux and Windows Server, as well as various network system alerts and escalate as appropriate. Interested candidate will currently have or be able to attain an ACTIVE security clearance.

Principle Duties and Responsibilities

• Responsibilities include but are not limited to:
• - Monitors the network monitoring system and responds to system generated alerts and addresses system generated alerts
• - Responsible to ensure all enterprise management tools are interoperable with each other and that the tools are performing as specified
• - Primary point of contact for all NMS user account additions/deletions/changes
• - Perform all enterprise management tools upgrade to ensure tools are operational and available to enterprise personnel
• - Coordinate maintenance activities on the NMS system to keep the system on supported patch levels
• - Work with our Development Team to ensure the different applications monitoring needs are met
• - Utilize ticketing system to track and resolve NMS problems
• - Write documentation and create flowcharts and diagrams on software applications and provide technical support and training to internal constituents
• - Participate in project tasks as needed
• - Work with NMS vendors to prioritize and resolve issues as well as end customer feature requests
• - Follow provided escalation procedures and documentation
• - Ensure all documentation conforms to company established standards

Required Skills

• - Strong SNMP and Networking experience
• - Experienced in both operating and configuring multiple Network Management System applications: Netcool, NetQoS, CNCM, Packet Design
• - IBM Netcool Experience (Alarming and Fault Management experience preferred)
• - Network Protocol experience, i.e. MPLS, SNMP, IP-SLA, BGP, EIGRP
• - TCP/IP Experience with Cisco Routers and Switches
• - Proficient with Windows Server and Linux
• - Experience in implementing network monitoring standards per equipment category
• - Fundamental WAN and LAN knowledge; routers and switches
• - Excellent organizational skills and the ability to multitask
• - Ability to work “on call” outside of normal business hours

Preferred/Desired Skills

• - Degree in Computer Science, Information Systems, or other technical field
• - At least three years of Network Management experience
• - Technical certification such as Network+, Linux+, MCSA, MCSE, Security+, A+
• - Proficient in routing technology and protocols:
• * IP
• * BGP
• * OSPF
• * EIGRP

Travel Requirements

• Up to 50% domestic and international

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FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.

Netcool Technician

General Description

Acceptable candidate will operate and maintain a unique Network Monitoring System (NMS); monitor and validate alerts from multiple applications and network devices. This candidate will maintain each of the software applications within the monitoring system and implement solutions as required. Candidate will perform as a primary responder to address and resolve Linux and Windows Server, as well as various network system alerts and escalate as appropriate. Interested candidate will currently have or be able to attain an ACTIVE security clearance.

Principle Duties and Responsibilities

• Responsibilities include but are not limited to:
• - Candidate will provide network and customer support to the Operations and Maintenance team as well as to the customers network, ensuring fast, efficient and effective technical response to network device and circuit incidents and problems as reported, or discovered via proactive network monitoring
• - Network Incident and problem escalation point for any and all network incidents. Provide network and network security support and assistance on any and all network devices
• - Management of Assigned ticket queues in incident management systems
• - Work with network devices and servers to ensure compliance within the Information Assurance Vulnerability Assessment (IAVA) process, including scanning and remediation
• - Work with Vendors as necessary and open TAC cases with Vendors
• - Work with Tools team on any specific network incidents, as directed
• - Provide after hours and weekend/holiday on-call support, provide 24x7x365 availability to the Customer on a rotating, scheduled basis
• - Provide coaching, mentoring and training to customers on network as well as current technologies used
• - Ensure all documentation is kept current and posted to proper locations on the teams’ webpage and local Knowledge Base
• - Ensure compliance with all Corporate, departmental and customer Mandated policies and procedures
• - Follow the customers Change, Configuration, and Release management process for doing any maintenance or change activity to any system or application
• - Provide relevant reports and provide them on time to management and the customer when requested/required and "on-demand" basis
• - Attend both internal and customer conference calls as required or directed
• - Keep up with all corporate, departmental, polices and SOP’s, related to job function
• - Keep current with industry standards and trends and tools related to job function
• - Other Duties and/or projects as assigned

Required Skills

• - US Citizenship. Clearable to DoD Secret at a minimum
• - Proficient in routing technology and protocols at a minimum:
• * IP
• * BGP
• * OSPF
• * EIGRP
• - Proficient in troubleshooting
• - Proficient in Network Management and tools
• - Understanding of DNS / IPSec / VPN / SNMP / NetFlow / BGP / EIGRP / OSI Model
• - Understanding of IPv4
• - Writing technical problem description



Preferred/Desired Skills



• - Bachelor's Degree in Computer Science, Information Systems, or other technical field
• - At least three years of experience with IBM Netcool Tivoli
• - Technical certification such as Network +, Linux +
• - Advanced understanding of networking protocols



Travel Requirements



• Up to 50% domestic and international



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FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.

Solutions Developers

General Description

NMS solutions developers are responsible for maintaining, upgrading and troubleshooting a wide variety of NMS tools. Additionally they are responsible for customers change, trouble tickets and outage escalation. Candidates must have or possess the ability to attain a US DOD security clearance to SECRET. Travel to nations located in the Middle East may be required.

Work Experience Requirements

Candidates for the position must have several years of demonstrated experience supporting, implementing, and troubleshooting Network management solutions.

Qualified candidates for this position must have the following experience:

• - 3+ years IBM Netcool Experience
• - Unix / Linux experience desired
• - Familiarity with top shelf Network Management tools (i.e. Netcool, CiscoWorks)
• - Ability to manipulate network information and data
• - Good communications skills
• - Proven past with creating effective procedures and processes
• - Highly developed troubleshooting skills

Desired Skills

• - Knowledge of Remedy
• - Experience troubleshooting server issues
• - Experience with Cisco Routers and Switches
• - Knowledge with Active Directory, DNS, DHCP and Microsoft server products- Network Protocol experience, ie ATM, TCP/IP, MPLS

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FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.

Technical Writer

General Description

The Technical Writer is responsible for developing documentation, which may be included in project deliverables or proposals or writing help text for the operational system. Top-notch technical writers are experienced, highly productive and self-driven to work on editing, writing and publishing technical and end user documentation. The technical writer receives input from the technical staff and is responsible for creating the documentation in a clear and concise style.

Principle Duties and Responsibilities

• The technical writer should be able to gather input from various sources and produce technical documents such as:
  • * User Manuals
  • * Tutorials
  • * Whitepapers
  • * Online help
  • * Product development documentation
  • * Design documentation
  • * Product presentations
  • * Product walkthroughs
• - Creating MS-Word formatted documentation for services and tracking and updating documentation for new releases
• - Working closely with engineering and marketing teams to obtain product information and creating documentation plans
• - Drafting and writing conceptual, task-based product documentation and reference material on tight deadlines for technical audience
• - Designing the layout and format of documentation when necessary
• - Taking ownership of multiple writing projects simultaneously
• - Prepares proposal documentation and deliverables, such as resumes and corporate qualifications, that respond to customer application, technical and operational requirements
• - Prepares documentation and deliverables such as policies, procedures, user aids, and training material to support systems integration projects
• - Writes help text to be incorporated into the system that instructs users on the operation of the system

The principal interactions of this role are with the following:

• - the Team Leader to obtain guidance on developing documentation or deliverables
• - the Application Architect to obtain guidance on developing application documentation or deliverables
• - the Trainer to obtain guidance on developing training documentation or deliverables
• - Quality Assurance Manager to present documentation or deliverables for quality control inspection
• - The role may also require experience or training in developing help systems and/or Web sites

Required Skills

• - Should have 3 - 6 years of experience developing technical documentation for an IT audience
• - Should have experience in various publishing software such as MS Office, Adobe Acrobat, etc.
• - Hands on experience in Word, Photoshop, Illustrator and Dreamweaver
• - Knowledge of developing HTML-based documentation will be an added plus
• - Position requires a problem-solving, self-starter who requires minimal oversight, grace under pressure, flexibility, and good follow-through skills
• - Significant Windows platform experience desired
• - Must possess excellent written and verbal communication skills
• - Must be eager to work in a fast-paced, dynamic, team-oriented environment
• - Have the ability to perform the activities and tasks for which this role is responsible
• - Personal attributes: accepts responsibility, openness, positive attitude, integrity, commitment, toughness, people skills, judgment, organized, dependable, and proactive
• - General business skills: presentation skills, meeting skills, negotiating skills, writing skills, time management, group process skills and creative problem solving skills

Preferred/Desired Skills

• Strong experience developing technical documentation in various publishing software such as MS Office, Adobe Acrobat etc. Experience in Word, Photoshop, Illustrator and Dreamweaver. Technical writers from product development companies should be sureshots.

Location

• Tampa, FL

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FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.

Receptionist

General Description

The Receptionist is in charge with a responsibility that may affect the success of an organization; answer telephones, route and screen calls, greet visitors, respond to inquiries from the public, and provide information about the organization. Additionally, receptionists contribute to the security of an organization by helping monitor the access of visitors- a function that has become increasingly important.

Principle Duties and Responsibilities

• - Perform general office and administrative support
• - Duties include general receptionist tasks: answering and directing calls, managing voicemail, sorting and distributing incoming mail, managing and ordering office supplies, handling meeting scheduling and managing bills/invoices
• - Position also requires office administrative tasks such as:
  • * Keeping and maintaining files
  • * Managing calendars
  • * Preparing materials needed by project teams
  • * Preparing reports and meeting minutes
  • * Replying to typical office inquiries
  • * Making travel arrangements
  • * Coordinating client and vendor lunches, including set-up and clean-up
  • * Managing centralized functions with Corporate Headquarters
• - Maintaining a close and highly responsive relationship with the supervisors and staff
• - Works independently, receiving a minimum of detailed supervision and guidance

Education Requirements

• High School diploma or equivalent

Preferred/Desired Skills

• Minimum three years receptionist and administrative experience

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FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.

Controller

General Description

FedTechServices is looking for a controller who has a minimum of 3 to 5 years experience in a corporate environment. Main responsibilities include:

• - Maintain the system of accounts and keep records of all transactions and assets.
• - Supervise an Assistant Controller, an Accounting Manager, Staff Accountants, and other Associates who may be in the Payroll Department.
• - Coordinate the preparation of the budget and financial forecasts.
• - Ensure that the Balance Sheet is fair and the Income Statement is reasonable and analytical review procedures.
• - Ensure that the financial and regulatory reporting requirements are completed in the required time periods.
• - Compiling information, preparing profit and loss statements, and utilizing appropriate accounting control procedures.
• - Ensure financial records are maintained in compliance with accepted policies and procedures
• - Ensure all financial deadlines are met
• - Prepare financial management reports
• - Ensure accurate and timely monthly, quarterly and year end close.
• - Establish and monitor the implementation and maintenance of accounting control procedures
• - Analyze and advise on business operations and expenditure trends , financial commitments and future revenues
• - Analyze financial information to recommend or develop efficient use of resources and procedures
• - Provide strategic recommendations and maintain solutions to business and financial problems.

Knowledge and Skill Requirements:

• - Bachelor's degree in Accounting . CPA certification is a plus.
• - Knowledge of Quickbooks
• - Knowledge of accepted accounting practices and principles
• - Knowledge of economic principles
• - Knowledge of auditing practices and principles
• - Knowledge of applicable laws, codes and regulations
• - Knowledge and experience of related computer applications

Key Competencies/Additional Responsibilities

• - Attention to detail and accuracy
• - Planning and organizing
• - Strong communication skills
• - Information and task monitoring
• - Problem analysis
• - Supervisory skills
• - Stress tolerance

Working Conditions

• FedTechServices is looking for someone who has a flexible schedule. Normal operation hours are 9 to 5pm. This position may require overtime and weekend work.

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FedTechServices is an equal opportunity employer. Applicants are treated equally without regard to or because of race, sex, creed, religion, color, sexual orientation, national origin and disability.